How it Works
Think of us as the provider of language solutions
Whether you need to translate a document, or require interpretation for an event, we will analyze your needs and offer the right service that best matches your expectation and budget. We also have the capacity to handle urgent, large, and complex projects.
The right person for the right job
It always takes more than language proficiency to deliver high quality translation and interpretation. At CTM Connect, we make sure the assigned translators or interpreters have relevant academic qualifications, practical experience, and subject matter expertise to guarantee customer satisfaction.
Balance of Quality, Speed and Cost. Integrity – Compassion – Excellence as our mantra
We can help you achieve your business goals with our language expertise by working side by side with you in every project, following strict timelines, offering cost-effectiveness, ensuring content excellence and world-class communication.
We understand the time sensitivity in this line of work, thus our project managers and account managers are agile and highly responsive 7 days a week to cater to your timeline. Depending on the complexity of your project, and cost approval process on your end, it can take from just a few hours, or up to 48 hours to activate our service on your assignment.
We are based in Vietnam, specialized in Vietnamese in pairing with 8 other languages, including 4 Western languages (English, French, Russian, Spanish), and 4 Asian languages (Chinese, Japanese, Korean and Thai).
CTM Connect implements a vigorous translation SOP with multiple QA steps to ensure accuracy of text meaning and effective expression of key messages in the target language. We uphold our core values throughout the process: Integrity: Staying true to the original content; Compassion: Understanding of the message as well as layers of meanings; and Excellence: Best quality of translation every time.
We go where you go. Our team believes in embracing technology. Our translators work on SDL Trados Studio among several other translation management platforms; we are familiar with CAT tools, and carefully utilize them while emphasize on human touches. Our online interpreters work on Interprefy, KUDOS, Webex, Hangout, Zoom, etc… We can integrate with your content management system and work with WordPress or Joomla. We love being versatile and flexible; and are keen on projects that stretch our horizons.
We are proud to have a team of professional translators and interpreters who come from diverse backgrounds, with in-depth experience in various industries. As our client, you can view our translators/interpreters’ profiles and select the best candidates for the job.
After analyzing your requirements, we will apply a specific rate from our rate card for the service. Translation is categorized by complexity; and charged by word count. Interpretation has a range of services and rates, differing between consecutive and simultaneous, levels of the interpreters’ experience, etc.
Yes, there is. We can offer clients a full-time interpretation/translation package, which allows you to pay a fixed monthly amount for the required number of hours (for interpretation), or total word count (for translation). This is a cost saving solution versus multiple bookings.
We accept credit card payment via the secured VN Pay portal, or bank transfer. There is usually an upfront deposit amount, which is discussed case-by-case; and total payment is to be made within 15 days after project completion.